Policies

  • Body and Breath Physiotherapy
    Effective Date: 20.02.26

    Body and Breath Physiotherapy is operated by Clare Baker, Sole Trader. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    1. Information We Collect

    We may collect the following types of information:

    Personal Information:

    • Name

    • Phone number

    • Email address

    • Address

    • Date of birth

    Health Information (Sensitive Information):

    • Details about your condition, symptoms, and medical history

    • Referral letters or reports from other healthcare providers

    • Treatment notes and clinical records

    Health information is considered sensitive and is handled with additional care.

    2. How We Collect Your Information

    We collect information when you:

    • Book an appointment via our online booking system (Cliniko)

    • Complete intake forms

    • Contact us through our website contact form

    • Email us (including referral information from your GP or other healthcare providers)

    • Attend consultations

    We encourage submitting detailed medical information through our secure booking system whenever possible.

    3. How Your Information Is Stored

    • Website enquiries submitted via Squarespace are sent to our secure email system.

    • Clinical records are stored securely in Cliniko.

    • We use password-protected devices and secure systems to protect your information.

    • Reasonable steps are taken to protect your information from misuse, loss, or unauthorised access.

    4. Why We Collect Your Information

    We collect your information to:

    • Provide physiotherapy assessment and treatment

    • Communicate about appointments

    • Maintain clinical records

    • Meet legal and professional obligations

    We do not sell or share your information for marketing purposes.

    5. Disclosure of Information

    Your information will only be shared:

    • With other healthcare providers involved in your care (with your consent)

    • If required by law

    • In an emergency situation

    6. Cookies & Website Data

    Our website may use cookies and similar technologies to improve your experience and understand how the site is used. Cookies are small text files stored on your device.

    We may use cookies to:

    • Remember your preferences and login details

    • Improve website performance and functionality

    • Collect anonymous data about site usage (e.g., pages visited, time spent)

    You can choose to disable cookies in your browser settings.

    We do not use cookies to collect personal or health information unless you have explicitly submitted it through our secure booking or contact forms.

    7. Access and Corrections

    You may request access to your personal information or request corrections at any time by contacting us.

    8. Contact

    Body and Breath Physiotherapy
    Email: clare@breathandbodyphysio.com.au
    Phone: 0421 250 892

    If you have concerns about how your information has been handled, please contact us. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  • By using this website or booking services, you agree to the following:

    Appointments & Bookings:

    • Bookings via online system (Cliniko) or phone/email

    • Provide accurate information at the time of booking

    Payments:

    • Fees payable at the time of consultation unless otherwise arranged

    • Rebates (Medicare/Private Health) are your responsibility

    Health Information:

    • All personal and health information is handled according to our Privacy Policy

    Website Use:

    • Content is for general information only and does not replace medical advice

    • Body and Breath Physiotherapy is not liable for reliance on website information

    Changes:

    • We may update these Terms & Conditions at any time

    • Please provide at least 24 hours’ notice for cancellations or rescheduling

    • Late cancellations (<24 hours) may incur a cancellation fee

    • Fees are not claimable through Medicare and payable directly

    • Emergencies or illness: contact us as soon as possible

  • The content on this website is for general information purposes only and does not replace professional medical advice, diagnosis, or treatment. Always consult your healthcare provider for medical concerns.

    Body and Breath Physiotherapy is not liable for any reliance on information provided on this website.